match.com & BBB

Ok, I did it.  I made good on my threat and filed a complaint about match.com with the Better Business Bureau in Dallas, TX.  So, now I wait to see what happens. 

match.com

Well, I am making good on a threat.  I am a PhD student and decided that I would like to take some time for myself this summer and date a little.  So after doing some research, I purchased a subscription to match.com only to find out that greater than 50% of the time, I was unable to link or login.  When trying to connect I would get an error message or an invalid url message.  I attempted to use the service for 10 days and continued to have a problem, especially during what is probably high traffic use times, i.e. evenings and early am.  I found it very frustrating and decided to cancel my subscription and request a refund.  I was not having any trouble with any other site, online service, or internet access.  Match.com told me there was not any refund policy regardless of the reason.  I tried to motivate them by threatening that I would report them to the BBB & blog about it, but to no avail they would not be fair.  I explained they had inadequate servers for the traffic they had on their website.  Still, no refund.  So, now, I am making good on my threat.  I do not recommended using match.com because there is a high failure to access rate.  Furthermore I would not recommended this site because they have the poor business practice of penalizing the consumer for their inadequate service by not allowing any refund for any reason.